Cultural & Intercultural Competency
Conflict Management & Resolution
Equality, Diversity & Inclusion
Team Development & Management
An essential competency in this time of significant change is cultural or "intercultural" competency - the ability to accurately understand and effectively adapt to social and cultural differences. Erolin Solutions works with individuals and organisations develop cultural or intercultural competency.
• Individual coaching and mentoring
• Assessment and measurement
• Strategic consulting
• Training and development
Erolin Solutions uses the globally-recognised intercultural competency model and assessment, the Intercultural Development Inventory (IDI). The IDI measures how a person or a group of people tends to think and feel about cultural difference. Used in more than 30 countries. the IDI is the most effective tool to assess and build cultural or intercultural competency. Julius Erolin is UK's leading practitioner and expert on the IDI.
The organisational needs and potential benefits for developing individual and organisational intercultural competency are clear:
• Reaching diverse customers/clients and improving the quality of services: The changing demographics and the different needs of customers and clients demand different ways of meeting needs.
• Attracting and retaining diverse talent: Organisations seek diverse employees who can reach and relate to all customers/clients and their diverse needs.
• Leveraging diverse teams: Teams and services consist of people from different backgrounds, bringing both obstacles and opportunities. Teams and leaders with intercultural competence are able to leverage differences to enhance creativity, innovation and productivity.
The Intercultural Development Inventory (IDI) is a statistically reliable and cross-culturally valid measure of an individual's and group's intercultural competence. The IDI also provides guidance on developing the skills and behaviours necessary to work effectively with cultural differences. The IDI works because it is:
• Focused on cultural differences that impact how individuals and teams go about achieving their organisational objectives;
• Developmental and skills-based, taking the “conversation” away from “blame and guilt” often associated with diversity, to skill-building and achieving corporate objectives; and
• Measurable, using a psychometric instrument that provides individual and group results.